London, (UK) 9th December 2022 – Namos Solutions, a leading Systems Integrator and Managed Service provider of Oracle Cloud Applications, has announced a Net Promoter Score (NPS) of 67 for its Managed Service in 2022.
The Net Promoter Score (NPS) is a metric ranging from -100 to 100 that predicts overall company growth and customer lifetime value. The score helps companies measure and manage customer loyalty based on how likely they are to recommend a company to friends, family and business associates.
When Namos first introduced NPS in 2021, the eNlighten Managed Services team received an overall score of 18. Thanks to the continued company-wide focus on providing excellent customer experience and support to our customers, in 2022 our Managed Services team NPS score increased by further 49 points – achieving an outstanding NPS score of 67.
A score of 44 in the professional services industry is considered average, according to the Customer Gauge. This places us significantly ahead of the average score for our industry and is also a testament to the efforts of the team to consistently exceed our customer’s expectations and foster long-term partnerships with our Managed Services customer base.
“Taking the results and feedback from the NPS in 2021, eNlighten Managed Services enhanced our governance framework to ensure that we are engaged at all levels within our customers organisation. This has transformed the service, so that we are take a much more transformational and proactive approach. We are also now much more strategic in our conversations with clients, and this helps our customers to modernise” – Adam Maxwell, Head of Customer Success at Namos Solutions
For more information, please contact Namos Solutions on 0845 299 6220 or email info@namossolutions.com.
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About Namos Solutions
Namos Solutions are an award-winning Oracle OPN Modernised Partner specialising in the implementation and support of ERP, EPM and HCM business solutions, both in the Cloud and on-premise.
With global experience together with an impeccable track record, our business is built on our passion for delivering successful business transformation. Passion underpins everything we do at Namos – passionate about delivering beyond expectations, earning trust and building long-lasting relationships with our clients.
Although based in central London, we work wherever our clients need us to be. Many leading organisations located all over the world trust and rely on our expertise to deliver industry-leading business solutions. Namos customers can currently be found in the UK, Europe, Middle East, Asia Pacific, North America and Africa. For more information, please visit www.namossolutions.com or email info@namossolutions.com.
Follow Namos Solutions at LinkedIn and Twitter.
Contact Info:
Sam Haigh
Marketing Director
Namos Solutions
+44 (0) 7895 202340
shaigh@namossolutions.com
