Customer Success

Knowsley Council Saves Time & Money with Oracle ERP & EPM Cloud


Knowsley Metropolitan Borough Council is the local authority of the Metropolitan Borough of Knowsley in Merseyside, England. 

It is a constituent council of the Liverpool City Region Combined Authority. Its vision is to make Knowsley the ‘Borough of Choice’ by 2023.

  • Industry: Local Government
  • Country: UK
  • Employees: 2,934
  • Residents: 147,000




With an extensive remit covering 700 functions and over 1,200 statutory responsibilities, the council is preparing for a future with significantly fewer resources. In order to meet the challenge, the council are keen to introduce new ways of working and develop new models of service delivery that will enable local communities to support themselves. The Council must operate in a different way by embracing modern practices, streamlining administrative practices in order to gain better control of the council’s workings.

KMBC enlisted the help of Oracle’s key implementation partner, Namos Solutions to help put together a solid business case for upgrading their current financial systems to the next major release of Oracle eBusiness Suite or whether to make the transition into the Cloud.

KMBC decided the best course of action was to move to the Cloud to ensure they would continue to be on the latest release and technology without a further large ERP project in 5 years’ time.


“Right from the outset, this Project was going to be a success, a one-team approach, with a client embracing modern best practice. The teams at Knowsley Council and Namos worked collaboratively throughout to ensure optimal success for the Council and the users. Knowsley now have a future-proof ERP system that they can build on and continuously realise the benefits for many years to come.”

–  Richard Eltham, Chief Technology Officer at Namos Solutions 


  • Oracle ERP Cloud including Namos’ AUDDIS and Direct Debit compliance solution
  • Oracle Procurement Cloud
  • Oracle EPM Cloud
  • Large fully automated integration landscape


The Council now has an up-to-date system that will manage all its finances, with a significantly improved functionality, data integrity, financial controls and management information. The Knowsley staff adopted change readily, which is not always the case in this type of project.

The accomplishment of this project with Knowsley Council is further evidence of the ‘One Project, One Team’ culture that empowers Namos Solutions to excel and provide success. To deliver on those promises, the Namos eNlighten managed services team will continue to support their new system as and when they need it.

“Namos Solutions have been instrumental in building a ‘one project one team’ approach to Knowsley’s Oracle Fusion upgrade project. We have found Namos staff to be skilled and focused and this, combined with their enthusiastic approach, is helping us deliver a project with the full engagement of our business users. Namos have also been very responsive in assisting us with work in other areas.”

– David Caldwell, Principal Accountant at Knowsley Metropolitan Borough Council